Customer Testimonials
Today is June 20th midnight and I am writing this review second time Happy Hyundai is worst place ever seen in my life shameful people not respond yet Worst dealer May 16th purchase new vehicle with out 2nd key and not paid off my trading yet I made a payment On trading vehicle, looks all management are in coma no one responded to this situation and don’t have any shame and respect for customers. Unprofessional management Ripped off people’s I don’t recommend to anyone to do business with this company Very unprofessional management and staff shameful service
Purchase 2 weeks ago 2nd key not received yet, before delivery the new suv no explanation
We went to Happy’s Hyundai in Libertyville to look at a used Palisades that was listed on their website and cars.com for $41,300. After a test drive we felt like it was the perfect vehicle at the perfect price. We went in to negotiate and buy the vehicle. The long story short is that they never intended to sell the vehicle for that price. They said they would not and could not sell us the vehicle without certifying it because of the low miles. We explained we did not want it certified, but the manager that came over said ... Read More DealerRater - May 5, 2026
Safety issues lack of concern for customers
I have previously given this dealer several 5 star reviews. We purchased the vehicle new in December 2023. We also purchased the “special VIP” pack that guaranteed priority services and loaner vehicle. Unfortunately something has changed significantly at Happy Hyundi of Libertyville. We brought our vehicle in for service and it was found to have a broken coupler. The part needed to be ordered, which is understandable. The vehicle is 2 years old with 28k miles so it will be covered under warranty to a limited degree. They will replace the broken coupler but we must ... Read More DealerRater - Aug 29, 2025
Worst dealer for service. 2 hours for oil change and tire rotation. I'm done with them
This place claims to offer a price match guaranty and requires you to come to their dealership with the written offer. I felt a scam coming, so I refused to come in but provided them the written offer, and they (of course) refused to match it. When I held their sales manager Abel accountable to hold up their end of their promise, he accused me of bullying him and claimed the offer I had wasn't valid because it wasn't signed. I sent them the signed offer to no response. This is a dealership that gives car dealers a ... Read More DealerRater - May 17, 2025
Horrible sales experience! We ended up going to a different town and different dealership to buy. Our test drive included a disruptive salesperson in the back seat so we couldn’t privately discuss anything without him chiming in. We’re in our 50’s with flawless driving records. Do we need an escort?!!, Our sales rep was “roachy” and relies on high-pressure tactics rather than letting the car speak for itself. We even had to wait for the store manager to supposedly “Thank us for coming in” when in reality, he asked, “So what time will you be back tomorrow?” (Um. ... Read More DealerRater - Dec 19, 2024
Zero stars should be an option.
Purchased a car in September with the intention of shipping overseas. I was told the title would take 6-8 weeks. No vehicle can be shipped overseas without a title. The sales and finance team were well aware of these plans and knew we needed the title quickly. I received endless emails asking for referrals for their dealership but not a single update on my paperwork, which was delayed.
It took multiple phone calls over a 2.5 month period to finally get the paperwork submitted. Once received by the state of Illinois, the title was issued ... Read More DealerRater - Dec 16, 2024
I purchased a palisade from Hyundai Libertyville a couple years ago and bought out my lease so decided to purchase some warranties. At the time I was told I could cancel them at any time. Since, we've had some car issues and none seemed to be covered under the warranties we decided to cancel the warranties. I called to cancel and was told I had to come in person to sign paperwork. Fine. I went in person on 6/20/24 to sign papers. I do not live close. Today it's 8/22/24. After going in person and calling 7x, they still have ... Read More DealerRater - Aug 22, 2024
Recently bought a used car from this shop. We noticed that it had some scratches from what looked like a minor side swipe on one side. Before agreeing to purchase, we asked if those scratches could be removed, otherwise we were not interested in the car. We were told yes, no issue. We came back to pick up the car over the weekend, but before doing so, my husband called to confirm the scratches were removed. We were told yes, they were taken care of. We show up to pick up the car and the scratches were still there. They ... Read More DealerRater - Jul 21, 2024
I am quite pleased with the ease Libertyville Hyundai provided to setup the appointment online.
Came in for regular service, was taken care of by Anthony. He was exceptional! Went out of his way to explain things and be helpful. Thank you Anthony!!
Alexis was friendly and professional. Great Customer Service representative. Awesome representative of the dealership. Thumbs up!!!
John was person who registered me for my first service of my new car. He was personal and professional. I will be back.
I’ve been going to this dealership for the last two years and I’ve always gotten excellent service!
Mike was very good at getting me in and out quickly. Very considerate on a busy Friday.
La atencion es de primera, el servicio es rapido y eficiente, sigan dando buen servicio, gracias
Great service staff. Cant believe they remembered me when I came in from the last time. Clean and beautiful dealership. The rest of the Hyundai dealerships could learn from you! Wish you had a Genesis showroom.
The service manager Mike was fantastic! Professional, friendly, explained everything in detail and kept me up to date on the status throughout the service! Everything was completed as promised and done in a timely manner - thanks for the car wash!
Excellent Service offered by the team. Very prompt in scheduling the appointment and service delivery.
Very good service. Good communication. Very clean. Good waiting room with coffee, water and snacks
It was a very easy and smooth experience. My car was done by the time promised.
Mike Bass in service was very professional and was an excellent timely communicator. He resolved our engine issue with Hyundai and expedited the repair. Very satisfied with him and the dealership in general. Very unhappy with Gurnee Hyundai who took no interest in helping us!!
Very nice and professional and kind people fast service and my car was washed. Nice experience
Thank you for your great customer service to Mike Bass. I will be back again
Mike was very professional and sleek at organising my service . Nice waiting room and car washed .
An excellent experience with kind, helpful and very friendly personnel from beginning to end! A big shout out to Lexi! She has a great personality and was very helpful. Also to both my females shuttle drivers—I wish I could remember their names! And, to your cashier, a sweet and lovely young lady! Great job, I’ll be back
I met Service Supervisor "Gerardo". He is one of the greatest asset to this showroom, He patiently listened my concern and took relevant action, also stressed himself by extending his work hour to deliver my car. Thanks Gerardo and team
I just moved to there area. Mike in the service department was so professional and kind. Great customer service. Thanks!
My oil change was finished quickly and my car was washed.. All in All a good experience.
Anthony did an excellent job of providing updates and clearly providing what was needed for the vehicle. Thank you.
The service was preformed properly and in a timely manner. The service personnel were extremely knowledgeable and courteous.
Friendly staff. Got me in on short notice and Eric, my service rep was great.
I had my Palisade in for a warranty service. From scheduling to pick up all was great. The new location is great. Also the entire staff I dealt with were informed and pleasant. I will say I had a so-so experience a couple years ago at old location. Didn't know if I would return. This appointment changed my mind. Good job all.
I called to arrange a service appointment. Unlike Gurnee Hyundai where I unfortunately bought my car, they answered on the second or third ring and were able to get me in for a same day appointment. John was my service advisor. I waited for the car. It was ready in short order. I am very pleased.
Both Anthony and Eli were very helpful and showed genuine interest with resolving my service concerns. The oil change was completed quickly and a new part was ordered for a warranty item. Communication was very good and the scheduling of the original appointment was very easy.
Eli was helpful and kept me informed of the progress of my repair. waiting area clean and well set up for waiting. My only complaint was the close to two hour wait for what I was told was an hour repair since they did a thorough inspection of the car, trying to sell me all kinds of things when I just needed a repair on a part that was still under warranty. My time is valuable too!
Lexie took my car in & was very friendly, She also kept us well informed. Waiting area is great.
Anthony was very helpful and help me with the insurance that I have for my tires.
Brought my Palisade in for an oil change. Service Rep got me in and out in under an hour and kept me informed during the entire process.
Great service! They are always friendly and professional. Never a bad experience there. I will continue taking my car to them for the foreseeable future. Mike and everyone there are truly a great team.
Everyone was super helpful and attentive. The services were clearly presented and completed in a reasonable amount of time.
Prompt and courteous service. Waiting area is well stocked. Did not have to wait long.
Mike was extremely polite and helpful service was completed much faster than another dealer I had been to for an oil change. He even found an open recall I hadn’t been notified of yet.
Kevin and Carlos did a great job working with me and explaining what needed to be done to my car.
They were about to get me in and out in perfect time as I needed to get to work. Everyone was pleasant and professional.
Service is always courteous and exemplary! The loaner was immaculate and was an Ioniq 5 just like the car I had in for service.
Friendly, efficient, and capable describes this Hyundai service department. I highly recommend this dealership for all your Hyundai needs.
It was a little long of a wait but great service. Every worker is nice
After several happy Hyundai purchases, the recent debacle regarding the motors, and your choice of how to treat me, you've lost a loyal customer!
I was treated with respect and had everything explained to me I knew the work that was needed and advisor kept it as it fair
I had a really bad experience with another dealership and this dealership stepped in and saved the day! I have received nothing but fantastic customer service all the way around. I would highly recommend this dealership over any other in the area!
New and clean, good service! Easy to set up requests for service and clear documentation.
Staff Gerard very helpful and friendly. Very clean surroundings & very good snacks and coffee too
Mike made me feel welcome from the moment I stepped out of my car. He introduced himself and spoke to me about my car concerns without feeling rushed. He explained the services that were being done to my car well and answered all my questions.
I received great customer service from Anthony and Eli in the service department. Thank you!
He was friendly it seems like he liked his job and was very knowledgeable about the cars.
If there were higher mark, I would give it to service. Service department was great. Eli Johnson took care of me very well. I would recommend the service department to anyone they seem very professional.
We drive an hour just for the friendly and professional experience we get from Libertyville Hyundai.
Jonathan was fantastic and professional. This service department is the best. I recommend this dealership
Would not consider going to anyother Hyundai dealership. Have always been treated courteously and respectfully. Could not be more pleased.
If I could give this dealership more then a 19 I would, great service every time
Great customer service and a very nice place to wait while your vehicle is serviced
Every one at the dealership was great, the experience and impressions they left with me are that of a great tightly run ship!
Really happy with the loaner!! Everyone was helpful and pleasant. Felt safe in my return home.
Very responsive. They took care of everything I needed done and kept me in the loop along the way
Anthony and the team helped with a rear wiper situation. I appreciate everyone’s persistence in getting the wiper back to normal!
Convenient quality service. Comfortable waiting area. Courteous and knowledgeable staff. Full inspection done. Work planned and done thoroughly explained.
Wonderful salesman this has been very good job of presenting himself and the pricing and options on the car
Service team was friendly and knowledgable. Quickly diagnosed the issue and resolved same day. Car was cleaned as well - great experience!
Came in with back up camera not working. Tried new camera that didn't work. Happy went to work and tryed new radio. That didn't work. Mean while I had a loaner car thank God. They worked hard to find the problem. They never gave up. They did find it Fixed everything. Thank you very much for not giving up on me Great job
Bought my Sonata somewhere else because I didn’t like the salesman. They are me local dealership and had to have my car towed there. They were fabulous in service department even as I was freaking out because car died on toll road.
Service rep was courteous and friendly. Service was done in a timely manner. Car was delivered clean!
I’m very happy with the comfortable atmosphere in the waiting area while waiting for my car. My Service Advisor, Anthony was very helpful and kind. He answered questions clearly and patiently. I’m pleased to have a new battery installed in my Hyundai Sonata so that I can remain safe on the road!
My experience was excellent and mike was exceptional like do thank you all for the good customer service
was good and fast service did not wait long time the waiting area was clean
Anthony (in service) was exceptional! He went above and beyond to ensure I had my vehicle before leaving for vacation out of the country. Give that man a raise ☺️. He is the epitome of SUPERB customer service and I truly appreciate everything he did to make my repairs happen so quickly.
After unsuccessfully trying to book an apt with gurnee you helped me out. Anthony was knowlagable and freindy
Mike Bass and Team were very accommodating. I received top notch service. Libertyville will be my preferred service provider going forward. Thanks for your excellent service!
Very friendly, knowledgeable & polite. Explained everything throughly. Car was washed and ready for me when I picked it up
Very fast service. Also did evaluation of other things needed to be attended to in the future
I was helped immediately and the service took much lest time that I was told was possible on the phone. It was a recall service so no charge.
excellent and fast job. car come back really clean after wash, recall and oil change fast.
What a great dealership. Vito, our salesperson was a pleasure to work with. He was friendly, knowledgeable, low stress, and a nice person. The selection was perfect and they actually had the exact car we wanted! The pricing was fair and I had no second thoughts about my purchase.
I was met with a friendly smile and a quick checkout. It looks like my car was clean on the outside only.
Everyone there was amazing to deal with job was done in good time and very nice facility. I'm happy with this dealership seems like they care about the customer.
Short wait for car. Came back clean and dry. Very nice service person. who spent a little time with me going over the bill.
Anthony Peter On, is “On” top of things! A1 plus service! Eli is solid and “Worthy” of a strong customer service award! I’ll be coming back to service my car here again…….Bet!
My service writer was excellent, my car was ready literally exactly when he said it would be. Great experience
Great team led by Tony Hastings. Thank you for the great service. I will use Libertyville Hyundai for all of my maintenance
Waited for service to my car, it was the amount of time they said it would be. I appreciate that.
Very attentive to customer needs! Had me in and out in no time under the time they said.
Appointment scheduled and convenient. Timely and courteous staff. Inspection and oil change went as planned quickly. Excellent service.
Very friendly and and attentive to my needs. Took care of them in a timely manner!!! Great place!!
Appointment on time. Shuttle took home and got me back after service is done. Great
Everyone was very friendly and responsive. I was pleased with the service department and will bring my EV back for service
Very nice, clean dealership. Would go back if needed.any thing done on car. Very reasonable
Sales people seem genuine, service workers are efficient, great waiting area while you get your car serviced
Very good service as always. Timely and reliable. Some of the best service writers and technicians in the business.
Looking to get a 2023 Palisade. The sales rep was fine he was just doing what he was told. They are using expensive add on as market adjustments and saying we just want to add value. Fine but I did not need any of the addons. Sales manager told me straight out "I can't sell you this car of sticker price". Guess what I left and they lost a sale.
Don't be fooled and pay these market adjustments. It's crazy that these dealer are so greedy that they are selling cars for more than what they ... Read More DealerRater - Sep 13, 2022
